“Scheduled failure”: how Timur Turlov’s Freedom Bank concealed a technical error for six months before sending clients billion-dollar bills
An unusual situation has arisen for Freedom Bank customers: the bank began sending “letters of fate” claiming that money would be deducted from their accounts due to a “technical failure.” The amounts at stake total hundreds of millions of tenge and relate to client transactions conducted between September 2024 and April 2025.
This case is the latest link in a chain of scandals surrounding the bank, controlled by businessman Timur Turlov. KazTAG’s investigation shows that behind the outwardly technical error lies a systemic problem affecting the fundamental principles of trust between the bank and its clients. The story of the “failure” in the Forex service is intertwined with criminal cases against top managers, the movement of funds to offshore accounts, and the tragic fates of defrauded depositors.
The situation is exacerbated by the surprising passivity of regulatory authorities, leaving the bank’s clients to face a financial machine alone, one that uses legal mechanisms to seize money. This report attempts to reconstruct the chronology of events and understand where a technical error ends and a deliberate scheme begins.